Refund policy
14-DAY RETURN CONDITIONS:
* Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
* The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage, etc.)
* GLACIERBOY will not take responsibility for loss of or damage to the goods that remain undelivered to our warehouse.
* GLACIERBOY only accepts exchanges or resending your package, but the refund will be not accepted if your package was lost during shipment.
* Please inform us of the tracking number and write your Order Number and your Full Name in the returned package.
* Exchange for a different length or item, the amount of the goods will be recalculated.
* Shipping paid on Returned Items is non-refundable.
* Exchange for a different length or item, the amount of the goods will be recalculated.
* Shipping paid on Returned Items is non-refundable.
* Each order only allows return once.
* Although some areas enjoy free postage, we actually bear the freight for each order ($18-$30), so once the refund is made, the freight will not be refunded.
* Do not allow to return once we ship out the items until they arrive at the destination.
GLACIERBOY will not bear return shipping or re-delivery shipping costs except in the following circumstances
* Customer received the wrong item. (please contact us within 14 days of receiving the order and we will arrange the correct item and you can still keep the wrong one, or we will think the customers accept the wrong item and it can not be returned.)
* The item is broken, defective. (For broken or defective items, customers need to contact us within 48 hours after receiving the parcels.)
* Customer received the wrong item. (please contact us within 14 days of receiving the order and we will arrange the correct item and you can still keep the wrong one, or we will think the customers accept the wrong item and it can not be returned.)
* The item is broken, defective. (For broken or defective items, customers need to contact us within 48 hours after receiving the parcels.)
HOW TO RETURN?
Please carefully package the item you are returning with the original packaging accompanied by the appropriate sales slip. You are responsible for the return shipping label. Once your package is prepared, please contact our customer service to get further details of returning address.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
It may take 2-3 weeks to receive the returned item and once processing your return, we will send a confirmation to the email address associated with your account. Once submitted, refunds will be transferred to your bank account in two to ten business days.